Welcome to Swedebeat

Swedebeat Fitness Radio support

Feel free to share your thoughts and ideas about the music. Request songs or provide general feedback to us. If you are experiencing technical problems, you can troubleshoot in the simple steps outlined below.

Contact us easily by our contact form further down this page. If case of an urgent error report. A text message will be sent automatically to the technician currently in service.

 

Follow this simple troubleshooting guide to fix most common problems as fast as possible.

  1. Plug headphones directly into the streambox to check if the box delivers sound.
  2. Ensure that all cables are properly connected. There shall be three cables attached: power, network cable, audio cable. Replace the network cable with a new one.
  3. Check the status lights

    BARIX BOX

    BARIX BOX

    Both LED´s must be green if OK.

    The left LED with the "cloud" Indicates internet connection.

    The right LED with the "music note" Indicates music is playing.

    Download Barix Troubleshooting Guide (PDF)

    MINIX BOX

    MINIX BOX

    Check if the device is turned on (a small blue LED)

  4. Restart the streambox. Unplug the power cord for five seconds and plug it back in. Some models have a small round on/off button you need to press for the box to start and the LED to light up.
  5. Unplug the network cable from the streambox and plug it into a laptop with WiFi turned off and open a web browser to ensure that you can get on the Internet.

If it still appears that the radiobox is the reason why the music is not working, we will send out an exchange radio box to you. Please fill out the form below.

 

Send feedback or create an error report here:

Please write to us in Swedish or English and provide a trouble description as detailed as possible.

 

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