Support

How can I access the mixes I bought in the Swedebeat shop?

There are two ways to access your downloadable products:

Download from our webshop to your Mac or PC Computer
- Go to your account page on Swedebeat.se and log in with the same credentials you used when shopping at Swedebeat.se
- In the left column of your account click "My downloadable products". Click on the links to the products you would like to download.
- Some browsers require you to right click on the link and choose "Save as".
- We do not recomend Google Chrome as does not seem to work very well with our download site.
Use the free Swedebeat Fitness Music App for smartphones and tablets
- Download and install the latest version of the Swedebeat Fitness Music App from the App Store.
- In the app‘s left menu touch the Swedebeat logo and log in with the same credentials you used when shopping at Swedebeat.se
- Your available products will now list in the app. Touch the cloud-icon beside the products you wish to download and store locally on your smartphone or tablet.

iPhone app

Downloading the mixes cancels/stops.

Download one mix at a time.
Check your internet connection.
Try another wifi-network.

Problems with interrupted playback.

The phone is probibly overloaded. This is solved easily by terminating background processes.
Double click on the "home" button, then swipe app-windows upwards to shut the app down.

Unsuccessful login with app

Password must only contain 0-9 A-Z
Please go to swedebeat.se login and change your password
If password ok but not able to login
Check internet connection, Uninstall/reinstall the app and try again

General app troubleshooting

In most cases all kinds of app issues are solved through this checklist:

Login to your account in the webshop/my downloadable products. And look if all products are there.
In the app: Logout and login again to your account.
Uninstall/reinstall app.
Doublecheck that you use the same login in both app and webshop.