Welcome to Swedebeat Fitness Radio support.
There can be different reasons to why the music temporarily stops.
Follow this troubleshooting guide to fix the problem as fast as possible.
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Check the cables
Check that the following cables are plugged in- Power cable
- Network cable
- Audio cable
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Check that the device is on
- A small blue LED-light should be on. If it's not, restart the device by unplugging the power cable and plug it back in.
- If your box has a power button, hold it for three seconds and make sure the blue LED-light is switched on.
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Plug in a pair of headphones
- If possible, unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plugin the cables in again when you're done.
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Restart the box
- Unplug the power cable and then plug the cable back in. Press the power button, if your box has a power button. Make sure the blue LED-light is switched on.
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Check your internet connection
- Plug the network cable into a computer. If you can’t access the internet from your computer, that is probably why the music stopped.
- Troubleshoot your internet connection.
If you are contacting us through the contact form, please leave a trouble description as detailed as possible.
Please write to us in Swedish or English
Thank you
Swedebeat team
